Privacy Policy

Last Updated: 1st March 2026
 

1. Introduction
 

At Signal & Soul ("we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly.
 

This Privacy Policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
 

2. Who We Are
 

Business Name: Signal & Soul

Website: https://www.signalandsoul.co.uk

Email: hello@signalandsoul.co.uk
 

We provide digital strategy, growth consulting, marketing, and related business services.
 

3. What Information We Collect
 

We may collect the following information:

• Your name

• Email address

• Telephone number

• Company name

• Information you provide through contact forms or enquiries

• Technical information such as your IP address, browser type, device information, and website usage (via cookies or analytics)

We only collect information that is necessary for our business.
 

4. How We Use Your Information
 

We use your personal information to:

• Respond to your enquiries

• Provide our services

• Communicate with you about projects or opportunities

• Improve our website and user experience

• Meet our legal and regulatory obligations

• Prevent fraud and maintain website security

We will only process your personal information where we have a lawful basis to do so.
 

5. Marketing Communications
 

If you choose to receive marketing communications from us, we may occasionally send updates about our services or relevant content.

You can unsubscribe at any time using the link in our emails or by contacting us directly.
 

6. Cookies
 

Our website may use cookies and similar technologies to:

• Remember your preferences

• Understand how visitors use our website

• Improve website performance

• Support analytics services such as Google Analytics
   

You can manage or disable cookies through your browser settings.
 

7. Sharing Your Information
 

We do not sell your personal information.

We may share your information with trusted third-party service providers who help us operate our business, such as:

• Website hosting providers

• Email service providers

• Analytics providers

• CRM or project management systems
   

These providers are required to protect your information and only process it on our behalf.

We may also disclose information where required by law.
 

8. Data Retention
 

We keep personal information only for as long as necessary to fulfil the purposes for which it was collected or to meet legal, accounting, or regulatory requirements.

When information is no longer needed, it will be securely deleted.

9. Your Rights

Under UK data protection law, you have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of your information where appropriate

• Restrict or object to certain processing

• Request transfer of your data where applicable

• Withdraw consent where processing is based on consent
   

To exercise any of these rights, please contact us using the details below.
 

10. Data Security
 

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

However, no method of transmitting information over the internet is completely secure.
 

11. Third-Party Websites
 

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those websites.

We encourage you to read their privacy policies before providing personal information.
 

12. Changes to This Policy
 

We may update this Privacy Policy from time to time.

Any updates will be published on this page with the revised "Last Updated" date.
 

13. Contact Us
 

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Signal & Soul

Email: hello@signalandsoul.co.uk

If you are unhappy with how we have handled your personal information, you have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.